We're sending a message called "Electronic Ticket(s) - (Ref: #####)" from firstname.lastname@example.org with the ticket(s). If you can't find it, here are a few things to check:
Look for your ticket(s) on your account on our website
You can always login to your account on our website and find your ticket(s) under "My Tickets". If you can't see your order at all, please fill the form at the bottom of this page or contact us by phone.
Check your mail by date and time
We're sending the ticket(s) half an hour after the process complete and after sending the receipt. Please check your mail again by time and date of the order.
Check other mail folders
Sometimes, our mail arrives to another folder like junk or spam. Please check all folders on your mail. Please note, some mail servers sometimes block our messages and maybe this is the reason why you didn't receive them. Please contact us by the form at the bottom of this page or by phone and ask for sending the ticket(s) to another email address.
- The ticket(s) arrive separately from the receipt. Be sure to show the ticket(s) at the entrance of the event and not the receipt.
- Attached to the message there is a single PDF file that include all tickets from the same transaction, each as a separate page. You can notice the difference between the tickets by the barcode - the difference is in the middle of the barcode and not at the end or the beginning.