If the transaction meets the cancellation conditions as of the date of the cancellation request:
- Login to your account at Ticketmaster Israel
- Under "Profile", select "My Tickets"
- Select the order you want to cancel from the list and click "Cancel"
- Make sure your personal information is up to date and state the reason for the cancellation
- Click "Ok"
From now on, we are processing your request and cancellation will take up to 14 business days, subject to cancellation conditions.